We value our customers experience when purchasing from the IEP & Positivity Shop. Customer satisfaction is a high priority. Because each item ordered is made specifically for you and your order, we cannot accept returns or exchanges. This allows us to put all of our time, energy and funds into developing NEW products our customers love instead of carrying large amounts of inventory. If you receive an item that is damaged, printed incorrectly or the wrong size/color was shipped to you by mistake, we will gladly replace it with the correct item as quickly as possible. If you have additional questions, please contact us!